Untethering the queue is a service that allows people to be in a queue even though they are not in the waiting room.Methods: The system applies the FCFS (First Come First Serve) algorithm to manage patients’ queue and integrates this queue system with Telegram and SMS gateway. The purpose of this study is to improve patients comfort while waiting in queue by applying untethering the queue. Another problem is it triggers double costs of transportation. Many patients thereafter decide going home first or doing other activities. One example is the queue system in the Radiology Section of Sanglah Hospital, which operates the conventional queue system.Objective: The problem occurs in this queue system is inefficient waiting time because the patients must come early and wait in line in the hospital waiting rooms. Background: Information technology is developing rapidly over time, but there are many companies do not make use of it to support their operational activities.
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